Contact TanSmarter
For support, privacy requests, data deletion, or subscription questions, contact our team directly.
Support Email
What to Include in Your Request
To help us resolve your request faster, include your account email, device platform (iOS or Android), and a short summary of the issue. For billing questions, include purchase date and subscription type.
Privacy and Data Requests
For account deletion or privacy-related requests, clearly state the request type in the subject line. We may request minimal verification details to protect account ownership before changes are processed.
Technical Support
If you are reporting a bug, include steps to reproduce, expected behavior, and screenshots when possible. This reduces back-and-forth and helps us prioritize fixes accurately.
Response Window
We aim to respond to all support requests as quickly as possible.
Response speed can vary by request complexity. Simple account questions are often resolved quickly, while billing disputes or deletion requests may require additional validation time.
Request Categories
We handle support requests across account access, session behavior, privacy and deletion, billing, and app feedback. Including the category in your email subject helps route your request to the right workflow immediately.
Safety and Health Note
TanSmarter guidance is informational and should not replace personalized medical advice. If your request involves skin reactions or health concerns, consult a qualified healthcare professional.
Business and Partnership Inquiries
For business inquiries, include your organization name, contact details, and a concise project summary. We review proposals in scheduled batches and respond when there is a clear fit.
Feedback and Improvements
User feedback directly informs product updates. If a feature is confusing or missing, share your use case and expected behavior so we can evaluate it in future planning cycles.
Date published: January 15, 2025
Last updated: February 13, 2026