Data Management

Data Management and Deletion

Author: TanSmarter Team
Date published: January 15, 2025
Last updated: October 7, 2026

TanSmarter gives you clear control over your data. TanSmarter does not use accounts: your profile and session history are kept on your device, and in your private iCloud if it is turned on. This page explains how to delete your profile, what happens to data from earlier versions of TanSmarter, and how long requests typically take to process.

Deleting Your Profile

You can delete your profile and its data at any time inside the app:

1. Open Settings.
2. Tap Delete my profile and confirm.

This takes effect immediately, on this device and in your iCloud, so your other devices start over too. Deleting the app alone does not delete your profile, because a copy stays in your iCloud.

What We Delete

"Delete my profile" removes:

• Your profile, quiz answers, and preferences
• Your session history
• Manual location choices, cached weather, and place names stored on your device
• Local scheduled notifications and local entry attribution used to understand how you opened a session flow

"Reset my data" in Settings clears your session history, quiz answers, preferences, manual location, cached weather, and local scheduled notifications, but keeps your profile.

Data from Earlier Versions

If you used TanSmarter before version 2.0, a copy of the profile and sessions from that version stays on our servers, where earlier versions of the app keep using it. "Delete my profile" in the current version does not remove that copy. To have it deleted, email support@tansmarter.com with the subject Delete my profile. Send it from Settings > Contact support if you can, because that email includes your Support ID, which is how we find your profile. You can instead email us from the address connected to your earlier account.

When we delete that copy, we remove or anonymize the personal information connected to it, including account profile details, session history, preferences, push notification tokens, reminder location and timezone, notification event logs, and analytics identity links where supported by our analytics provider. In earlier versions, deleting data with "Reset my data" cleared the push tokens, reminder preferences, reminder location, timezone, notification event logs, and local scheduled notifications but kept the profile. Profile deletion in an earlier version cleared the same push tokens, reminder preferences, reminder location, timezone, notification event logs, and local scheduled notifications, then deleted the profile itself.

What May Be Retained Temporarily

Certain information may be retained for a limited period when required to:

• Comply with legal obligations
• Prevent abuse, fraud, or repeated policy violations
• Maintain short-term operational backups

Any retained data is restricted, handled securely, and removed when retention is no longer required.

For optional reminders, earlier versions used short-lived weather snapshots on our servers to decide whether a reminder should be sent. Weather snapshots expire automatically, and stale snapshots are purged after 24 hours. Notification event logs are retained for 90 days, then purged. Reminder location becomes stale after 7 days without refresh and is cleared when reminders are disabled, data is reset, or the profile is deleted.

Processing Timeline

We aim to process verified deletion requests promptly. In most cases, requests are completed within a reasonable operational window after identity verification. Complex requests or legal constraints can require additional time.

Questions and Support

If you have questions about deletion status or data handling, contact support@tansmarter.com. We will help clarify request progress and what actions were completed.